Last Updated: January 1, 2026 | Effective Date: January 1, 2026

1. Introduction

Welcome to the rex88 Privacy Policy. This document explains how rex88 ("we", "us", "our") collects, uses, stores, protects, and discloses personal information from users ("you", "your") of our online betting platform located at rex88.cam. We are committed to protecting your privacy and handling your personal data with transparency, security, and respect for your rights.

This Privacy Policy applies to all Indonesian residents who use rex88 services, including sports betting, live casino games, slot entertainment, and all associated features. By creating an account on rex88, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

rex88 complies with international data protection standards and implements technical and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. We collect and process only the personal data necessary to provide, improve, and secure our services.

If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of rex88 services and refrain from creating an account. For questions or concerns about how we handle your personal information, please contact our Data Protection Officer at [email protected].

2. Information We Collect

rex88 collects several categories of personal information to operate our platform, verify user identity, process transactions, prevent fraud, and deliver personalized services. The types of information we collect include:

Personal Identification Information

When you register for a rex88 account, we collect the following personal identification information:

  • Full legal name as it appears on your Indonesian national identity card (KTP) or passport
  • Date of birth (to verify you meet the minimum age requirement of 21 years)
  • Residential address in Indonesia (street address, city, province, postal code)
  • Email address
  • Mobile phone number
  • Nationality and country of residence
  • Preferred username and encrypted password

Identity Verification Documents (KYC)

To comply with anti-money laundering regulations and prevent underage gambling, we collect identity verification documents including:

  • Scanned copy or photograph of Indonesian national identity card (KTP) or passport
  • Proof of residential address (utility bill, bank statement, government correspondence dated within the last 3 months)
  • Photograph or selfie holding your identity document for facial verification
  • Bank account verification documents showing account holder name and account number

Financial Information

To process deposits and withdrawals, we collect financial information including:

  • Indonesian bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and other supported banks
  • E-wallet account information (OVO, DANA, GoPay account numbers)
  • Transaction history including deposit amounts, withdrawal amounts, dates, and payment methods
  • Payment processing metadata (transaction IDs, processing times, payment gateway responses)

Betting and Gaming Activity Data

To provide our services and detect suspicious activity, we collect betting and gaming data including:

  • Betting history (sports bets placed, bet amounts, odds, outcomes, settlements)
  • Casino gaming history (games played, wager amounts, wins, losses, RTP rates)
  • Slot gaming history (spins, bet sizes, bonus features triggered, payouts)
  • Account balance and transaction ledger
  • Bonus claims, wagering progress, and bonus terms compliance
  • Login timestamps, session durations, and activity patterns

Technical and Device Information

We automatically collect technical information when you access rex88, including:

  • IP address and geolocation data (to verify Indonesian residency and detect VPN use)
  • Device type, operating system, browser type and version
  • Screen resolution, device identifiers (IMEI, advertising IDs)
  • Cookies, web beacons, and similar tracking technologies
  • Referral source (how you arrived at our website)
  • Pages viewed, links clicked, time spent on pages
  • Error logs, crash reports, and diagnostic data

Communications and Support Data

When you contact rex88 customer support, we collect:

  • Customer support inquiries, complaints, and feedback submitted via email, live chat, or WhatsApp
  • Chat transcripts and email correspondence with our support team
  • Voice recordings if you contact us by phone (with your consent and prior notice)
  • Survey responses and feedback forms

3. How We Use Your Information

rex88 uses the personal information we collect for the following legitimate business purposes:

Account Management and Service Delivery

  • Create, maintain, and authenticate your rex88 account
  • Process deposits, withdrawals, and payment transactions
  • Provide access to sports betting, live casino, slot games, and other gaming products
  • Calculate and credit winnings, bonuses, and promotional offers
  • Maintain accurate transaction and betting history records
  • Deliver customer support and respond to your inquiries

Legal Compliance and Security

  • Verify your identity and age to ensure you meet the 21+ requirement
  • Comply with anti-money laundering (AML) and know-your-customer (KYC) regulations
  • Detect, prevent, and investigate fraudulent activity, collusion, bonus abuse, and account compromise
  • Monitor betting patterns for signs of problem gambling or suspicious activity
  • Enforce our Terms & Conditions and prevent prohibited activities
  • Respond to legal requests from law enforcement or regulatory authorities

Personalization and Marketing

  • Customize your user experience based on your preferences and betting history
  • Send promotional offers, bonus notifications, and marketing communications (with your consent)
  • Display personalized game recommendations and featured betting markets
  • Analyze user behavior to improve our services, website design, and product offerings
  • Conduct market research and user satisfaction surveys

Platform Improvement and Analytics

  • Monitor platform performance, uptime, and technical issues
  • Analyze aggregated user data to identify trends and optimize our services
  • Test new features, games, and promotional campaigns
  • Train machine learning models for fraud detection and personalization (using anonymized data)

4. Data Sharing and Disclosure

rex88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your personal data only in the following limited circumstances:

Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our platform, including:

  • Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals
  • Gaming Providers: Live casino providers, slot game developers, and sports data providers to deliver gaming content
  • Identity Verification Services: KYC verification providers who confirm your identity documents and screen for fraud
  • Customer Support Tools: Live chat platforms, email services, and CRM systems to deliver customer support
  • Cloud Infrastructure: Hosting providers, CDN services, and database services to store and process data securely
  • Analytics Providers: Web analytics tools to understand user behavior and improve our services

All service providers are contractually bound to protect your personal information and use it only for the purposes we specify. We require service providers to implement appropriate technical and organizational security measures.

Legal and Regulatory Compliance

We may disclose your personal information to government authorities, law enforcement, or regulatory bodies if required by law or if we believe in good faith that such disclosure is necessary to:

  • Comply with legal obligations, court orders, subpoenas, or regulatory investigations
  • Protect the rights, property, or safety of rex88, our users, or the public
  • Investigate potential violations of our Terms & Conditions or fraudulent activity
  • Respond to claims that content or activity violates third-party rights

Business Transfers

In the event rex88 undergoes a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent website notice before your personal information is transferred and becomes subject to a different privacy policy.

Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or business intelligence purposes. This includes statistical reports on user demographics, betting trends, and platform performance.

5. Data Security Measures

rex88 takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect against unauthorized access, loss, misuse, alteration, or disclosure. Our security measures include:

SSL Encryption

All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by banks and financial institutions.

Secure Authentication

User passwords are hashed using bcrypt or similar one-way cryptographic algorithms. We never store passwords in plain text. Multi-factor authentication available for enhanced security.

Secure Infrastructure

Personal data is stored on secure servers in certified data centers with physical security controls, firewalls, intrusion detection systems, and 24/7 monitoring.

Access Controls

Access to personal data is restricted to authorized personnel on a need-to-know basis. All employees are bound by confidentiality agreements and receive privacy training.

Fraud Detection

Real-time fraud detection systems monitor for suspicious login attempts, unusual betting patterns, and potential account compromise. Automated alerts trigger security reviews.

Regular Audits

We conduct regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential security weaknesses.

Your Responsibility: While we implement robust security measures, you are responsible for maintaining the confidentiality of your account credentials. Never share your username, password, or account information with anyone. Use a strong, unique password and enable two-factor authentication if available. If you suspect unauthorized access to your account, immediately contact [email protected] and change your password.

6. Cookies and Tracking Technologies

rex88 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Required for basic platform functionality, account authentication, and security. Cannot be disabled. Session / Persistent
Performance Cookies Collect anonymous data on platform performance, page load times, and technical errors to improve our services. Persistent (up to 2 years)
Functional Cookies Remember your preferences (language, time zone, display settings) to enhance user experience. Persistent (up to 1 year)
Analytics Cookies Track user behavior to understand how visitors interact with our website and identify areas for improvement. Persistent (up to 2 years)
Marketing Cookies Deliver personalized promotional offers and track the effectiveness of marketing campaigns. Requires your consent. Persistent (up to 1 year)

Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being sent. Note that disabling cookies may limit your ability to use certain features of the rex88 platform. To learn more about managing cookies, visit your browser's help documentation:

  • Google Chrome: Settings > Privacy and Security > Cookies
  • Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Microsoft Edge: Settings > Cookies and Site Permissions

7. Your Privacy Rights

As a rex88 user, you have the following rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you. To request access, contact [email protected] with your account details. We will respond within 30 days and provide your data in a structured, commonly used format.

Right to Rectification

If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most information directly in your account settings, or contact our support team for assistance.

Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent. Note that we may be required to retain certain data for legal compliance purposes (anti-money laundering records, transaction history for tax reporting) even after account closure.

Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email, or by contacting [email protected]. Note that you will continue to receive transactional emails (deposit confirmations, withdrawal notifications, security alerts) necessary for account management.

Right to Data Portability

You have the right to receive your personal information in a structured, machine-readable format and transmit it to another service provider. We will provide your data in CSV or JSON format upon request.

Right to Withdraw Consent

Where we process your personal information based on consent (e.g., marketing communications, optional analytics), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8. Data Retention

rex88 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

  • Account Information: Retained for the duration of your active account and 7 years after account closure for regulatory compliance.
  • Transaction History: Retained for 7 years after the transaction date to comply with Indonesian tax and financial reporting regulations.
  • KYC Documents: Retained for 7 years after account closure as required by anti-money laundering regulations.
  • Betting and Gaming History: Retained for 5 years for dispute resolution, fraud detection, and responsible gaming monitoring.
  • Customer Support Records: Retained for 3 years to improve service quality and resolve future inquiries.
  • Marketing Communications: Retained until you opt out or for 2 years of inactivity, whichever is earlier.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with industry best practices.

9. International Data Transfers

rex88 operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information, including:

  • Contractual clauses requiring service providers to implement adequate data protection measures
  • Use of data centers and cloud providers certified under recognized security standards (ISO 27001, SOC 2)
  • Encryption of data in transit and at rest

By using rex88 services, you consent to the transfer of your personal information to countries outside Indonesia, which may have different data protection laws than Indonesia.

10. Children's Privacy

rex88 strictly prohibits use of our services by individuals under the age of 21 years. We do not knowingly collect personal information from children or minors. Our registration process includes age verification measures to prevent underage access.

If we become aware that we have inadvertently collected personal information from an individual under 21 years of age, we will immediately delete that information and permanently close the associated account. If you believe a minor has created an account on rex88, please contact us immediately at [email protected].

Parents and guardians should monitor their children's internet usage and consider using parental control software to restrict access to online gambling websites.

11. Changes to This Privacy Policy

rex88 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

  • Update the "Last Updated" date at the top of this page
  • Notify you via email to the address associated with your account
  • Display a prominent notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Continued use of rex88 services after changes to this Privacy Policy constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how rex88 handles your personal information, please contact us:

  • Email: [email protected]
  • Subject Line: Privacy Inquiry - [Your Account Username]
  • Customer Support: Available 24/7 via live chat on our website

Our Data Protection Officer will respond to your inquiry within 7 business days. For urgent security concerns (suspected account compromise, unauthorized access), contact us immediately via live chat for fastest response.

For more information about our platform policies, please review our Terms & Conditions and Responsible Gaming Policy.

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